Customer support
Dedicated, centralized and accessible customer support
with My Ciril GROUP
At Ciril GROUP, your satisfaction is our top priority. To respond to your needs with efficiency and simplicity, we have created My Ciril GROUP, a unique platform that centralizes all the services and resources dedicated to our contract customers.
Dedicated, centralized and accessible customer support
with My Ciril GROUP
At Ciril GROUP, your satisfaction is our top priority. To respond to your needs with efficiency and simplicity, we have created My Ciril GROUP, a unique platform that centralizes all the services and resources dedicated to our contract customers.
An all-in-one platform for optimal monitoring
My Ciril GROUP is your exclusive point of entry for :- Submit and track your support requests: An intuitive interface for submitting requests and tracking their processing in real time.
- Access comprehensive, enhanced documentation: user manuals, video tutorials, FAQs, software updates, regulatory patches... All the resources you need to use your tools are just a few clicks away.
- Manage user access rights: manage your teams' access to different services, independently and securely.
- Explore our enriched FAQ: Find quick answers to frequently asked questions thanks to a constantly updated knowledge base.
- Take advantage of our exclusive publications: Access articles, news and recommendations from our teams to make the most of Ciril GROUP products and services.
An all-in-one platform for optimal monitoring
My Ciril GROUP is your exclusive point of entry for :- Submit and track your support requests: An intuitive interface for submitting requests and tracking their processing in real time.
- Access comprehensive, enhanced documentation: user manuals, video tutorials, FAQs, software updates, regulatory patches... All the resources you need to use your tools are just a few clicks away.
- Manage user access rights: manage your teams' access to different services, independently and securely.
- Explore our enriched FAQ: Find quick answers to frequently asked questions thanks to a constantly updated knowledge base.
- Take advantage of our exclusive publications: Access articles, news and recommendations from our teams to make the most of Ciril GROUP products and services.
Access the support platform :
Continuously enriched documentation
Our knowledge base is updated daily by Ciril GROUP experts. It contains all the information you need on products, software versions, regulatory changes and best practices. You'll find everything you need to stay up to date and optimize the use of your solutions.
My Ciril GROUP is your daily ally for efficient, responsive customer support tailored to your needs.
Ask us your questions, explore our resources and stay connected to innovation with Ciril GROUP.
